FAQS
What’s the difference between a Sedan and Non-Sedan?
To simplify our scheduling process, we’ve categorized vehicles in two separate groupings: Sedan and Non-Sedan.
Sedan: Think small-medium. Typically, 4 doors or less and 2 rows of seats or less. For example, coupes, sedans, convertibles and small hatchbacks.
Non-Sedan: Think large. Typically, 4 doors or more (rear hatches count) and 2 rows of seats or more. For example, pickup trucks, crossovers, minivans, station-wagons, and SUVs. Does not include campers, motorhomes, boats, aircrafts, or vehicles longer than 20’
What are Direct Detail’s hours of operation?
We operate 8 AM to 6 PM, 7 days per week, except for major holidays.
What do I do with my keys?
Our technicians will contact you upon arrival to retrieve your keys.
What is Direct Detail’s weather policy?
In the event of severe weather, such as thunderstorms and/or excessive wind/rain, our technicians will continue services. All technicians are equipped with a 20' canopy and will deploy it to finish the service. If the weather does not allow for the use of the canopy, then we will look to move services to a covered area or reschedule.
Does Direct Detail offer group discounts?
Yes, we offer discount rates on 2 or more vehicles receiving same-day servicing. Please call our office for more information.
Can I request a specific technician?
We aim to please and will try our best to accommodate these requests. However, for best scheduling availability, we don’t recommend requesting a specific technician. Our scheduling process is designed as a “first come, first serve” system. Service tickets are distributed to technicians based on location, time, length of service, and availability.
How long will my service take?
Service times can vary based on the condition of the vehicle. Here is a general guideline:
Essential Wash: 2 - 2.5 Hours*
Complete Detail: 3.5-4 Hours*
*does not include the duration of any add-ons
How do I pay?
Payment is collected upon completion of your service. We accept checks, cash, Apple Pay and all major debit/credit cards.